Contact Info and FAQ
In addition to the answers you find below, you can also email us at firstname.lastname@example.org anytime. We will reply ASAP. You may also call 425-754-1142 with questions. Please leave a voicemail and we will reply during business hours.
Business hours are noon-8pm PST.
We offer free shipping on orders shipped to the continental US. However, you must fill in the SHIPPING address completely and accurately. Any excess fees incurred from the shipping carrier to us for address corrections are considered billable fees and will be passed on to you in a separate invoice. We cannot offer free shipping to Alaska, Hawaii, or US Territories; please call for a shipping quote in advance for a shipping quote for these locations. We do not ship internationally,
Q: How many pieces will a set of 8 paints decorate?
A: We estimate well over 100 pieces, depending on how much paint is dispensed per piece. A generous circle of each color of paint is all that is needed. Paint falls in layers, it does not blend.
Q: What kind of paint should I use?
A: We use latex based paint because it works well for all the items we sell. If you are painting on just cards, you can use virtually any kind of paint. *Latex paint may cause allergic reactions to those who are vulnerable. Check before using any latex product.
Q: Can I refill the paint bottles?
A: Yes. We will be glad to provide you with the matching color formulas for the paint that we sell, when available.
Q: How many pieces can be decorated per hour?
A: We estimate approximately 25 pieces per hour, per motor. So if you are using a single machine, you can comfortably decorate 25 pieces without rushing the customer. If you are using a double machine, plan for 50 pieces per hour.
Liner Cleaning Questions:
Q. How do I clean a non-disposable liner?
A: This varies with the amount of paint that builds up. You can do several events without cleaning the liner. On the other hand, you may want to start each event with a freshly cleaned liner. Both are acceptable.
There are three ways. #1-Just wipe it out using paper towels while the paint is still wet, #2- wash with soap and warm water after your event, requires removing liner from machine. or #3 let the paint completely dry and peel it off the liner (preferred method).
Q: What is the warranty on machines?
A. We offer a one year warranty on machine, motor only. Occasionally, minor repairs come up such as switches or bracket adjustment. Just send your machine back and we will be glad to preform any minor repair on your machine free of charge at any time, even beyond the one year warranty. The warranty is void if you use product in your machine other than product purchased from us here at Spin Art USA.
Q: Are the funds taken immediately out of my banking account?
A: No, we hand process all orders, and charge your account at the time of shipping. Orders with custom items may be processed immediately and custom orders may not be refundable.
Q: Why do you need my email address?
A: We need your email address to send you your order confirmation, as well as your PAID IN FULL invoice at the time of shipping. Within the invoice, we will also include the tracking numbers, if available, for your items. Issues involving late or misdirected shipments must be brought to our attention within 15 days after the arrival date verified by original tracking numbers. Ship date is provided on invoice along with tracking numbers. We NEVER share your email address with anyone.
Q: How long until I receive my order after shipping?
A: Most of our products are kept in stock ready to ship. The machines, however, are made to order and require an additional day or two per machine for assembly. Also, during busier times of the season, we may need up to three days to process the order prior to shipping. Please email us if you have any questions regarding delivery dates.
All orders are shipped using ground shipping. Ground shipping fees are included in all prices. If you need express shipping please email us for a quote on the additional fee at email@example.com.
Q: How do I find my tracking numbers?
A: The tracking numbers are emailed either from Spin Art USA or directly from the shipping carrier, whenever available.
Q: What is your return policy?
A: Please contact us at 425-754-1142 to receive a return authorization number prior to returning any item otherwise refund can not be processed. Please write this number on the box.
We don't supply return labels. You are responsible for sending the item back at your own expense. Shipping fees that you incur are your responsibility and are non-reimbursable. Non-defective, new items will have a 30% restocking fee once we receive the item in new condition. This fee will be deducted from your refund. Used items will be prorated as to their value as accessed/evaluated by Spin Art USA and refund will be adjusted accordingly.
Exception to restocking fee may be approved by Spin Art USA for items that you initially received damaged. Claim for this exception must be made within 30 days after delivery.