Q: Can I use standard spin art machine parts when building a Tee Shirt Machine?
A: No, our parts listed on the PARTS page are intended only for building a standard spin art machine. A standard spin art machine's motor is strong enough to spin our 5x7 cards, our Frisbee-style flying discs, our 8x10 card, or any vinyl LP record. Parts for the Tee Shirt Machine are not yet available to the public. Q: How many pieces will a large set of paints decorate?
A: We estimate about 200-250 pieces, depending on how much paint is dispensed per piece. Remember you want to monitor how much paint is dispensed to assure that customer is not hosing down the project with way too much paint. A generous circle of each color of paint is all that is needed. Paint falls in layers, it does not blend. Q: What kind of paint should I use?
A: We use latex based paint because it works well for all the items we sell. If you are painting on just cards, you can use virtually any kind of paint. Our paint color formulas can be found on the PAINT tab of our online store. Q: How many pieces can be decorated per hour?
A: We estimate approximately 30 pieces per hour, per motor. So if you are using a single machine, you can comfortably decorate 25 pieces without rushing the customer. If you are using a double machine, plan for 50 pieces per hour. Q: How often do I need to change the cardboard liner on my machine? A: This varies with the amount of paint that builds up. You can do several events without changing the liner. On the other hand, you may want to start each event with a fresh changed liner. Both are acceptable. Q: How often do I need to change the plastic liner on my 2011 (coming soon) model machine? A: Never. The 2011 machines have a permanent plastic liner which is removable for easy cleaning. You never need to replace it, wipe it out when the paint is still wet, or wash with soap and warm water after your event. Q: Can I include special instructions with my order?
A: Yes. There are several text boxes in the shopping cart. Type your special instructions into any one. We read all text boxes. Q: Are the funds taken immediately out of my banking account?
A: No, we hand process all orders, and charge your account at the time of shipping. This allows us to combine your items into fewer boxes to save your shipping cost whenever possible. If you pay by PAYPAL, we are unable to adjust your shipping and handling. Q: Can I estimate shipping costs before I go to checkout?
A: Yes, to estimate the shipping cost for an item, simply place the item in your cart and enter your zip code. Our shipping costs for most items are based on each item's size and weight. Again as in the above question, we charge your account at the time of shipping. This allows us to combine your items into fewer boxes to save your shipping cost whenever possible. Q: How long until I receive my order after shipping? A: All orders are shipped using ground shipping. For your convenience we have included a FED EX Ground Map. Click here for map. If you need express shipping, please contact us prior to ordering to check availability. sales@spinartusa.com Q: Why do you need my email address?
A: We need your email address to send you your order confirmation, as well as your PAID IN FULL invoice at the time of shipping. Within the invoice, we will also include the tracking numbers, if available, for your items. Issues involving late or misdirected shipments must be brought to our attention within 2 weeks after ship date. Ship date is provided on invoice along with tracking numbers. Q: How do I find my tracking numbers?
A: As in above question, the tracking numbers are listed on your invoice under the line items. You must fill in the Shipping address completely and accurately. Any fees incurred to us for address corrections will be passed on to you in a separate invoice. Q: Do you have a return policy? A: We are happy to provide an EXCHANGE on any defective items. Please contact us for an RMA number, and we will give you exchange instructions.
Return Policy. Change your mind or no longer need the item? Please contact us for a RMA number. Returned items must be new, and un-used. There are no restocking fees if you contact us for a RMA.
Shipping and handling charges are not refundable.
Returns without a RMA # will incur a 15% restocking fee.
Claims must be made within 15 days from receipt.
Items must be sent Freight Pre-Paid.
Please allow up to 10 business days for credits to be processed.
Refunds for purchases that were made with Credit/Debit cards:
A handling fee equal to the Fixed Fee portion as well as the Merchant Fee percentage of the transaction will be deducted from your refund amount.
Cancellations.
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect. Electrical motors are non-refundable. No returns accepted on discounted or sale items.
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Fun for all ages!